Kindly refer to your order confirmation page for fulfillment timelines for Made-to-order (pre-ordered/backorded) items (Philippine, China, U.S.A. holidays, and other extenuating circumstances not included). Once all items are in-house, ready to ship and processed, we will be shipping via FedEx International Priority.
Custom paintings are non-refundable.
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SHIPPING UPDATE (Effective October 9, 2019) - We are pleased to announce that we have switched to FedEx. We were able to get International Priority service at a lower rate than we were getting with DHL. What does this mean? It means even faster shipping for lower rates! How fast? According to FedEx, International Priority means:
Delivery typically in 1 to 3 business days, next business day to the U.S., Canada, Mexico and the Caribbean from most countries. Reach major cities in Europe by 10:30 am typically in two business days. Ship any package up to 68 kg.
To give you a sense of how much cheaper our shipping is now, to US destinations, current rates are close to 30% cheaper than our original $40 flat rate to about 1.5kg and about 50% after we stopped subsidizing and followed DHL's published rates!
Furthermore, FedEx International Priority is typically more expensive than DHL but faster by 2-4 days, but with the rates we were able to broker, we can pass on the savings to you!